Macy's, Inc. is gradually reopening stores with safety being a top priority. Macy's, Inc. COVID-19 Response and FAQs

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Due to the COVID-19 outbreak, our stores are temporarily closed for the health and safety of our customers, colleagues and communities.

Please refer to Macy’s COVID-19 Response and FAQ page for all your questions and concerns regarding Macy’s, your orders and credit card payment information.

We apologize for any inconvenience in reaching our customer service representatives as we are experiencing heavy call volume and substantial hold times.

To get answers fast, type your question into the search bar on the How We Can Help page.

We appreciate your business, patience and understanding during this global crisis.