Welcome to the Magic of Macy's

Take home the best of Boston

Macy’s Downtown Boston


A block from Boston Common in the Downtown Crossing district, Macy's Downtown Boston is a shopping hub with more than 250 different brands on tap. Celebrate the city's style and sophistication with a visit to this classic Macy's store, and enjoy the great selection and customer service that has made Macy's an American icon.

Store Hours & Location

450 Washington Street
Boston, MA 02111
Phone: 617-357-3000

Located in the heart of Boston’s Downtown Crossing, Macy’s Boston is easily accessible by both the Orange, Red and Green Lines. Massachusetts Bay Transportation Authority

Store Directory

Lower Level

The Home Store

1st Floor

The Visitor Center

2nd Floor

Women's Clothing
Women's Shoes
Rachel Roy
My Stylist @ Macy's

In-store Services

Macy's Visitor Center

Macy's Visitor Center

1st Floor

The Macy's Visitor Center is staffed by knowledgeable representatives eager to help make your visit the most enjoyable. Get expert sightseeing information, theater and restaurant suggestions and, of course, the Macy’s Visitor Savings Pass. The Visitor Center is also a Go Card Redemption Center, making it easy to save on attraction tickets and redeem purchases.

My Stylist @ Macy's, Personal Shopping Service

My Stylist @ Macy's, Personal Shopping Service

2nd Floor

Take advantage of this easy, convenient and free way to shop! Whether it’s finding the perfect tie or little black dress or selecting the perfect gift, no one knows the selection of The World’s Largest Store better than Macy’s Personal Shoppers. For more details, call 617-357-3485 or 617-357-3491.

Bridal & Gift Registry

Bridal & Gift Registry

Create the registry of your dreams with our helpful tools, practical tips and more. Register for Macy’s Dream Fund™, an exclusive program that lets your family and friends contribute to the ultimate Gift Card you can use to take advantage of all that Macy’s has to offer, from designer fashions to great home furnishings, so you get exactly what you want.

Shopping Packages

Macy's Boston Shopping Package
Macy's Boston Shopping Package

Available ONLY at Macy's Downtown Boston, MA

$35 Per Package

Package Includes:

  • $20 Macy's Gift Card
  • Macy's Boston Tote Bag
  • 4-piece Frango Mint Chocolate Sampler
  • Bonus: VIP Passport Savings Booklet, which includes the 10% Visitor Savings Pass and offers for in-store shopping and beauty
  • Free Gift with $100 Purchase Voucher (Macy's Key Chain)*

*While supplies last. Offers may change or be discontinued without notice.

Purchase Additional Packages See All Shopping Packages

Visitor Group Programs

Want to experience more of Macy’s? Many of our stores offer custom-designed programs that package together savings, fun fashion and style tips as well as exciting events, and we can cater to your group’s specific needs. Group programs are by reservation only and are fee-based. See the group programs available for this Macy’s store below.

History Tour
Private Guided Tour

Learn how Macy’s has grown into America’s largest department store with over 700 locations and more than 150 years of retailing history.  Enjoy highlights of the store’s beloved past as the Jordan Marsh department store and learn about its transformation into Macy’s in the heart of revitalized Downtown Boston. Discover Macy's Boston heritage on this fun, fact-filled tour! Tours last approximately 45 minutes and must be scheduled in advance. A minimum of 10 participants is required for reservations. 

Cost: $10 per person (Guests will receive a Macy’s 10% Visitor Savings Pass) 
For more information or to schedule a tour, email [email protected]

Retail 101 Tour
Private Guided Tour

Curious how Macy's has made magic for over 150 years? This is the tour for you! Macy’s offers groups a fun, fast and fact-filled educational tour.  Our knowledgeable tour guides discuss Macy's history, marketing concepts, merchandising, visual techniques, and more. Tours last approximately 60 minutes and must be scheduled in advance. A minimum of 10 participants is required for reservations. 

Cost: $12 per person (Guests will receive a Macy’s 10% Visitor Savings Pass) 
For more information or to schedule a tour, email [email protected] 

Custom Group Programs

Let Macy’s custom-design an informative and entertaining program specific to the unique needs and interests of your group. For more information or to book a program, contact us at [email protected]

Breakfast Fashion Seminar
Private Program

Enjoy the ultimate fashion experience during Macy’s Boston breakfast fashion seminar. Guests are treated to a private continental breakfast at the Hyatt Regency Boston and will enjoy learning about the latest fashion trends, brands and designers in an informal seminar. 

Cost:$75 per person. Price may vary depending on program customization. The minimum group size is 25 people. Models are optional and will incur an additional cost.  All guests will receive a 10% Visitor Savings Pass.

For more information or to schedule a seminar, email [email protected]

Iconic Events

Plan your visit to coincide with one of Macy’s extraordinary events, where you can get close to the nation’s top chefs at our year-round culinary experiences or stroll through a winter wonderland of holiday window displays. See special events for this store below.

See Our Full Event Calendar Here
Santa and tree lighting festivities at Macy's Boston

Boston Tree Lighting & Window Unveiling

Be part of the excitement as Macy's Downtown Boston unveils its holiday windows and lighted Macy's Great Christmas Tree. The evening includes performances, special visits from local celebrities and, of course, Santa! After the festivities, step inside the store to meet your favorite star from the show (with qualifying purchase).

Surround Yourself With Everything Macy’s

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