Contact Us

Please fill out the below form to get in touch with us about group experiences, including guided tours and dining options; events; visitor services offered at one of our stores; or other questions or concerns. A Macy’s tourism representative will get back to you shortly.

For questions about your orders or Macy’s credit card, please click here.

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For assistance:
Please reach out to the International Customer Service team.
(IDD#) + 1 (513) 573.7912
24 Hours a Day, 7 Days a Week

Macy's Tourism will use your contact information only to respond to this inquiry. By checking the box below, you give Macy's permission to contact you—you will not be able to submit your comment/request unless you provide this consent. For more information about how Macy's uses personal information, please check out our Privacy Policy, and if you wish to learn more about GDPR, please check out our FAQ.